KnowlesTraining InstituteThailand
Social Intelligence Training Course in Thailand
Build social awareness across Thai teams through empathy, measured reactions and better understanding of workplace dynamics in meetings, negotiations and daily conversations.
- Best forAll levels and teams
- DurationHalf day to 2 days
- LevelFoundation to intermediate
- DeliveryOn-site, virtual or venue
- CustomisableYes, to your goals
- FormatPrivate corporate
- People awarenessRead context and respond with care
- Practical ApplicationTools you can use immediately
- Private Corporate DeliveryExclusively for your organisation
- Thailand CoverageBangkok and nationwide delivery
- Action-Oriented LearningLeave with a personal action plan
Need a fast shortlist?
See how the two days run and what each format costs.
Course snapshot
Course at a glance
The key facts HR, L&D teams and business leaders need before shortlisting this course.
- 12practical modules
- 2 days9 a.m. to 5 p.m.
- USD 289.97fees from, per participant
- 1,500+courses and lunch talks since 2010
Course name
Social Intelligence
Primary capability
Empathetic social judgement
Best for
Executives, team leaders, entrepreneurs, educators and recent graduates
Level
Foundation to intermediate
Delivery modes
On-site, virtual or at an arranged venue in Thailand
Typical duration
2 full days, 9 a.m. to 5 p.m. Also 60 minutes, half day or 1 day
Group type
Private corporate groups, only for your organisation
Customisation
Tailored to your industry, team and objectives
Certificate
Certificate of completion, where applicable
Course outline
A detailed course outline is available on request
Request itSample agenda
See how the two days run, session by session
View the agendaAbout this course
What is Social Intelligence training?
Social Intelligence develops the judgement behind successful interactions, not just polite manners. Participants examine social context, listening, emotional responses and the habits that help colleagues feel heard and respected.
Exercises cover influence without pressure, conflict resolution, cultural assumptions, networking and rejection. Participants rehearse responses, seek feedback and plan how to apply these skills across Thai workplaces.
People with the right skills create brighter organisations and a stronger Thailand.
Key capabilities you’ll develop
- Social AwarenessRead context without making assumptions
- Active ListeningClarify meaning through useful questions
- EmpathyConsider differing needs and perspectives
- Self-RegulationRespond calmly in difficult exchanges
- Trust BuildingCreate space for honest participation
- Ethical InfluenceFind shared reasons to act
- Conflict DialogueUncover interests and agree next steps
- Social AdaptationAdjust tone to people and context
Should your team attend?
Is this the right course for your team?
When indirect exchanges, feedback and disagreements cause friction, this course helps teams clarify meaning, regulate reactions and reconnect.
A strong fit if…
Your teams misread silence or indirect feedback as agreement.
Your staff need calmer responses to challenging conversations.
You want better trust across departments and seniority levels.
Your client-facing teams work across diverse social norms.
You need more constructive handling of disagreement and rejection.
Consider another course if…
You need deep leadership development.
Leadership training coursesYou only need stronger presentation delivery.
Delivering Great Presentations courseYou need in-depth project management skills.
Project Management Skills courseYou need customer-facing service skills.
Customer service training coursesYou need specialist technical or software training.
Browse all corporate courses
A strong fit for teams seeking trust and practical social judgement.
Business challenges addressed
What problems does it solve?
Misread intentions, defensive replies and cultural assumptions can turn routine discussions into avoidable tension.
Misread workplace cues
Staff treat silence as agreement, so concerns surface too late.
Builds contextual listeningDefensive reactions
Tense feedback prompts sharp replies that damage working relationships.
Strengthens emotion regulationLow team trust
Colleagues withhold ideas after being interrupted or dismissed.
Improves inclusive dialogueStalled disagreements
Teams argue positions rather than uncover shared interests.
Builds interest-based conflict skillsCultural assumptions
Staff misjudge others' preferences and create avoidable friction.
Develops cultural perspective-takingWeak professional ties
Networking ends after introductions, with no meaningful follow-up.
Improves relationship follow-through
Learning outcomes
What participants will be better able to do
Participants learn to check social cues, regulate reactions, earn trust and handle disagreement through practical workplace scenarios.
Read social situations
Notice context and seek clarification before judging cues.
Listen with intent
Use open questions to understand others' priorities.
Respond with empathy
Acknowledge perspectives without assuming how people feel.
Regulate reactions
Pause and choose measured responses in tense exchanges.
Build collaborative trust
Follow through and invite contributions in team settings.
Influence ethically
Link requests to shared benefits without pressuring others.
Resolve disagreements
Surface interests and agree fair next steps.
Adapt across cultures
Check preferences and adjust tone for different contexts.
Recover from setbacks
Respond constructively to rejection and seek feedback.
Inside the curriculum
What the course covers
Twelve modules cover social awareness, listening, emotional self-management, team trust, influence, conflict, cultural sensitivity and networking.
- Module 1
Reading Social Context
Use interaction maps to spot roles, norms and unspoken expectations.
- Module 2
Listening for Meaning
Practise paraphrasing, open questions and conversational turn-taking.
- Module 3
Empathy and Emotions
Label emotions and use perspective-taking before responding.
- Module 4
Self-Regulation
Use pause-and-reframe drills to respond calmly under pressure.
- Module 5
Rapport and Team Trust
Practise reliable follow-through and inclusive team check-ins.
- Module 6
Authentic Influence
Frame requests around shared goals without manipulative tactics.
- Module 7
Conflict Conversations
Use interest-based dialogue and de-escalation role-plays.
- Module 8
Social Adaptability
Adjust tone and approach across meetings, teams and roles.
- Module 9
Cultural Perspective
Test assumptions and ask about individual preferences respectfully.
- Module 10
Networking and Bonds
Rehearse introductions, curiosity questions and useful follow-ups.
- Module 11
Negotiation Skills
Practise mutual-gain proposals and responses to rejection.
- Module 12
Daily Social Practice
Use peer feedback and reflection logs to refine interaction habits.
How the learning happens
How participants learn
The course combines several learning methods for an engaging, practical and memorable experience. Participants learn by doing, sharing and applying skills to real workplace situations.
Real learning happens when people connect, practise and apply.
Learn · Share · Practise · Grow
Facilitator input
Short, focused inputs introduce the key concepts.
Guided discussion
Share ideas, exchange perspectives and learn from others.
Case studies
Analyse real-life workplace cases and examples.
Group exercises
Practise skills through role-plays and team activities.
Reflection
Journaling and feedback to lock in key takeaways.
Action planning
Create a personal plan to put learning into practice.
Where these skills show up
Where participants can apply these skills
Apply the skills in meetings, client conversations, negotiations and team feedback where context and differing perspectives shape outcomes.
- Work smarter
- Collaborate better
- Solve real problems
- Create lasting impact
In project meetings
Staff check understanding instead of reading silence as agreement.
During team feedback
Colleagues pause before reacting and ask clarifying questions.
In cross-team work
Teams invite different views and build dependable follow-through.
During disputes
Participants explore underlying needs before proposing solutions.
With Thai clients
Staff check preferences instead of assuming shared customs.
During networking
Professionals build rapport and follow up with useful information.
In negotiations
Teams seek shared interests and discuss trade-offs.
After rejected ideas
Employees seek feedback and re-engage without defensiveness.
Who should join
Who should attend
Team leaders, frontline staff, project teams and graduates practise reading interactions and building relationships across Thai workplaces.
Executives and managers
Read team concerns and influence without pressure.
Team leaders
Handle conflict and encourage candid participation.
Employees and project teams
Adapt communication across changing team dynamics.
Entrepreneurs
Build trustworthy client and partner relationships.
Educators and trainers
Model empathy and manage difficult group exchanges.
Recent graduates
Gain confidence in networking and feedback talks.
Group size
Agreed with you in your proposal
We keep numbers small enough for everyone to take part in discussion and hands-on practice. Discounts are available for more than 2 participants.
Entry point
Prerequisites and experience level
No prior training is required; a real communication challenge helps make role-plays more relevant.
Entry requirements
No prior interpersonal training is needed; everyday team experience is enough.
Experience level
Built for beginners and practitioners seeking better social judgement at work.
Useful preparation
Bring a difficult conversation or misunderstood workplace exchange to analyse.
Who benefits
Suits customer-facing staff, team leads, project members and emerging managers.
Sample agenda
Inside the two days
Two days use cue checks, empathy drills, conflict role-plays and a personal plan for better interactions.
- 2 daysOn-site, virtual or at a venue
- 9 a.m. – 5 p.m.Each day
- InteractiveDiscussions, exercises and group activities
- PracticalReal workplace scenarios and cases
- Action-focusedLeave with a personal action plan
Social awareness and empathy
| Time | Session |
|---|---|
| 09:00 – 09:30 | Welcome and course overviewIntroductions, objectives and expectations |
| 09:30 – 10:45 | The changing workplaceSocial context and goal-setting |
| 11:00 – 12:30 | Reading social contextContext maps and listening drills |
| 12:30 – 13:30 | Lunch break |
| 13:30 – 15:00 | Listening for meaningEmotion labels and pause-reframe drills |
| 15:15 – 16:45 | Negotiation skillsTrust check-ins and shared-goal pitches |
| 16:45 – 17:00 | Reflection and Day One wrap-upKey takeaways and Q&A |
Influence and relationship skills
| Time | Session |
|---|---|
| 09:00 – 10:30 | Rapport and team trustConflict role-plays and tone switches |
| 10:45 – 12:00 | Self-regulationCultural assumptions and networking maps |
| 12:00 – 13:00 | Lunch break |
| 13:00 – 14:30 | Empathy and emotionsNegotiation cases and rejection responses |
| 14:45 – 16:15 | Authentic influence and social adaptabilityPeer feedback and social practice plan |
| 16:15 – 16:45 | Action planning and commitmentsPersonal action plans and next steps |
| 16:45 – 17:00 | Course wrap-upKey takeaways and Q&A |
This agenda is illustrative and can be adjusted to suit your team’s objectives, industry and preferred duration.
Delivery options
Format, customisation and facilitator matching
Choose how the course is delivered and tailor it to your needs. We match an experienced facilitator to your team, industry and learning objectives. Want a programme designed entirely around your team? Explore our customized training.
Delivery formats
- On-siteAt your premises
- VirtualLive and interactive online
- Arranged venueWe arrange a suitable venue
Customisation options
- Examples and cases from your industry
- Focus on your team’s priority skills and gaps
- Your tools, systems and terminology
- Activities built around real challenges
- Adjustable duration and modules
We start by understanding your goals, context and challenges.
Customisation never dilutes the core skills. We adapt the examples, tools and emphasis, not the quality or depth of learning.
Our 5-step facilitator matching
1
Understand your audienceWe learn about your team, goals and challenges.2
Match the facilitatorA subject expert whose style suits your team.3
Align to your industryExamples and cases that fit your sector.4
Confirm the outcomesWe agree the focus and what success looks like.5
Finalise logisticsDates, format and venue, arranged with you.
Need a programme built around your team?
Explore customized corporate training in Thailand, designed around your people, goals and workplace.
Learning resources
What participants receive
Practical resources that support learning during and after the course, and help your people put new skills to work.
Course workbook
Content, summaries and activities for every module.
Templates and worksheets
Ready-to-use tools to apply learning at work.
Action plan template
Turn learning into clear next steps.
Job aids and quick guides
Key models, checklists and frameworks for daily use.
Digital resources
Additional reading and materials, where applicable.
Certificate of completion
From Knowles Training Institute, where applicable.
Pricing and investment
Fees and training options
Choose the option that best fits your team. Every option includes expert facilitation, quality materials and a learning experience tailored to you.
- Lunch talk60-minute session
USD 679.97
per session
A focused, high-impact session for lunch-and-learn events.
- Half dayHalf-day course
USD 289.97
per participant
Interactive, practical training for busy teams.
- 1 day9 a.m. to 5 p.m.
USD 439.97
per participant
A comprehensive learning experience with practical application.
- Full course2 days9 a.m. to 5 p.m. each day
USD 589.97
per participant
In-depth training for deeper skill development and lasting impact.
Discounts are available for more than 2 participants.
Agreed with you in your proposal.
All prices are in US dollars (USD).
Participant feedback
What participants say
Real feedback from participants’ post-course forms, shown word for word.
“The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.”
“Yes, the strategic frameworks shared are highly practical and worth learning for career growth.”
“Yes, it serves as an excellent starting point for teams managing cross-cultural integration.”
“Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations”
Why Knowles
Why organisations choose us
Practical, tailored training that helps organisations build stronger people, teams and workplaces.
Practical workplace application
Tools and techniques people can use on the job straight away.
Training since 2010
More than 1,500 courses and lunch talks, delivered to over 500 organisations.
Private corporate format
Tailored to your team, industry and business goals.
Adaptable to different teams
Pitched for every level, from new hires to senior leaders.
Clear action plans
Every participant turns learning into practical next steps at work.
Nationwide Thailand delivery
At your office or a suitable venue, in Bangkok and across Thailand.
Common questions
Frequently asked questions
Quick answers to common questions about our Social Intelligence course.
01Can the course be customised for our organisation?
Yes. We can use examples and cases from your industry, focus on your team’s priority skills and gaps, include your tools, systems and terminology, build activities around your real challenges, and adjust the duration and modules.
02Is this a public course or private training?
It is private corporate training, delivered only for your organisation, so the content and examples can focus on your team.
03Do participants receive a certificate?
Yes. A certificate of completion from Knowles Training Institute is issued where applicable.
04How many people can join a session?
Group size is agreed with you as part of the proposal. We keep numbers small enough for everyone to take part in discussion and hands-on practice.
05Can the course be delivered virtually?
Yes. You can choose live, interactive virtual training, on-site training at your premises, or training at an arranged venue.
06Do you deliver training outside Bangkok?
Yes. The course is also available in cities across Thailand, including Chiang Mai, Nonthaburi, Hat Yai, Nakhon Ratchasima, Khon Kaen, Pattaya, Phuket City, Udon Thani and Surat Thani.
07What are the available duration options?
The full course runs over 2 days, from 9 a.m. to 5 p.m. It is also available as a 1-day course, a half-day course or a 60-minute lunch talk.
08Are there any prerequisites for this course?
No. There are no technical prerequisites and no specialised tools are needed. Participants should be willing to discuss workplace situations and join practical activities.
09Is the course suitable for all industries?
Yes. The skills apply across functions and industries, and we tailor the examples and cases to your sector.
10Can you provide a short lunch talk version?
Yes. A 60-minute Social Intelligence lunch talk is available for USD 679.97 per session.
11How much does the course cost?
Half day USD 289.97, 1 day USD 439.97 and 2 days USD 589.97 per participant. The 60-minute lunch talk is USD 679.97 per session. All prices are in US dollars.
12Are there group discounts available?
Yes. Discounts are available for more than 2 participants. Request a quote for your team.
13How far in advance should we book?
Contact us as early as you can with your preferred dates, and we will confirm availability and the next steps.
14Can you include our company’s tools and terminology?
Yes. We can build in your tools, systems and terminology, along with examples from your workplace, so the content reflects how your organisation works.
15Will participants receive course materials?
Yes. Participants receive a course workbook, practical templates and worksheets, an action plan template, job aids and quick reference guides, plus digital resources where applicable.
16Can you help us with post-training support?
Participants keep their workbook, templates and action plan to use after the course. Tell us what further support you would like, such as a follow-up session, and we can discuss including it in your proposal.
17Do you provide a sample agenda?
Yes. See the illustrative two-day agenda on this page. It can be adjusted to your objectives, industry and preferred duration.
18Can we request a specific training date?
Yes. Share your preferred dates in your enquiry and we will confirm availability with you.
19What happens after we send an enquiry?
We aim to get back to you in less than one working day. We then clarify your needs, recommend the right format and send a proposal for you to review.
20Who can we contact for more information?
Use the enquiry form on this page or email [email protected], and our training consultants will get back to you.
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Training across Thailand
On-site, online or at an arranged venue – nationwide
We deliver training across Bangkok and all major regions in Thailand. Whether you need on-site training at your premises, a virtual program, or an arranged venue, we make it simple to roll out learning for your teams nationwide.
On-site
at your premisesWe come to you, anywhere in Thailand.
Online
virtual trainingInteractive and engaging live sessions.
Arranged venue
nationwideWe can arrange a suitable venue for you.
Multi-site
rolloutConsistent training across multiple locations.
- Northern Region Chiang Mai, Chiang Rai, Lampang and more
- Northeastern Region Khon Kaen, Udon Thani, Nakhon Ratchasima and more
- Central Region Bangkok, Ayutthaya, Pathum Thani and more
- Eastern Region Chon Buri, Rayong, Pattaya and more
- Southern Region Phuket, Surat Thani, Hat Yai and more
How it works
From enquiry to delivery
A simple, supportive process, from your first enquiry to a successful training day.
1. Enquiry
Tell us about your team and training needs.
2. Consultation
We discuss your objectives, audience and preferred approach.
3. Proposal
Receive a tailored proposal with format, duration and fees.
4. Scheduling
Confirm the dates, format and logistics that work for you.
5. Delivery
Your team takes part in an engaging, practical course.
We aim to reply in less than one working day. Start your enquiry
Ready when you are
Build a future-ready workforce for a stronger Thailand
Equip your people with the skills, mindset and practical tools to thrive in a changing world. Partner with Knowles Training Institute to build a more capable, innovative and resilient organisation.
- Tailored for your organisationReal workplace impact
- Flexible delivery across ThailandOn-site, virtual or at a venue
- A more capable workforcePractical, future-ready skills
Talk to us
Get in touch about this course
Have a question or want a tailored proposal for your organisation? Fill in the form and our team will get back to you shortly.
Other ways to reach us
We aim to reply in less than one working day.
Share your ideas in any format. We’ll help shape the rest.
Discuss your needs and explore options with no obligation.
Our training consultants will discuss your needs and recommend the right format for your team.
What happens next
- 1
We reply quicklyIn less than one working day.
- 2
We discuss your goalsYour team, objectives and preferred format.
- 3
You receive a proposalA tailored plan with format, duration and fees.
A more capable tomorrow,
a stronger Thailand
Partner with Knowles Training Institute to build people, strengthen organisations and create a brighter Thailand.