KnowlesTraining InstituteThailand
Multigenerational Working Training Course in Thailand
A practical two-day course in Thailand that helps Baby Boomers, Gen X, Millennials and Gen Z work well together by replacing stereotypes with respect, adapted communication and shared skills.
- Best forAll levels and teams
- DurationHalf day to 2 days
- LevelFoundation to intermediate
- DeliveryOn-site, virtual or venue
- CustomisableYes, to your goals
- FormatPrivate corporate
- Age-Wise TeamsTeams that work well across ages
- Practical ApplicationTools you can use immediately
- Private Corporate DeliveryExclusively for your organisation
- Thailand CoverageBangkok and nationwide delivery
- Action-Oriented LearningLeave with a personal action plan
Need a fast shortlist?
See how the two days run and what each format costs.
Course snapshot
Course at a glance
The key facts HR, L&D teams and business leaders need before shortlisting this course.
- 12practical modules
- 2 days9 a.m. to 5 p.m.
- USD 289.97fees from, per participant
- 1,500+courses and lunch talks since 2010
Course name
Multigenerational Working
Primary capability
Turning age diversity into team strength
Best for
Executives, team leaders, entrepreneurs, educators and recent graduates
Level
Foundation to intermediate
Delivery modes
On-site, virtual or at an arranged venue in Thailand
Typical duration
2 full days, 9 a.m. to 5 p.m. Also 60 minutes, half day or 1 day
Group type
Private corporate groups, only for your organisation
Customisation
Tailored to your industry, team and objectives
Certificate
Certificate of completion, where applicable
Course outline
A detailed course outline is available on request
Request itSample agenda
See how the two days run, session by session
View the agendaAbout this course
What is Multigenerational Working training?
Many workplaces now have four generations in the same team, each shaped by different experiences of work, technology and authority. This course helps participants understand those differences without relying on stereotypes, and turn them into shared strengths.
Participants practise adapting communication, defusing age-linked conflict, setting up reverse mentoring and leading mixed-age teams fairly. Exercises use real team cases and respect Thai workplace norms around seniority while opening space for every voice.
People with the right skills create brighter organisations and a stronger Thailand.
Key capabilities you’ll develop
- Bias AwarenessNotice age assumptions before acting on them
- Adaptive CommunicationSpeak in ways each generation hears
- Conflict DefusingCalm clashes linked to age differences
- Reverse MentoringShare skills both up and down the ladder
- Knowledge TransferKeep expert know-how inside the team
- Inclusive LeadershipLead every age group fairly and well
- Mixed-Age TeamworkBlend experience with fresh perspectives
- Fair Policy ReviewSpot hidden age bias in HR practice
Should your team attend?
Is this the right course for your team?
Should your team face friction between generations, lose young talent or risk losing expert know-how, this course builds respect, communication and shared skills.
A strong fit if…
Your teams span four generations and friction is showing.
Your experienced staff are retiring with know-how untapped.
You are losing young talent who feel unheard or overlooked.
Your managers lead in one style that suits only some staff.
You want age diversity to become a real source of strength.
Consider another course if…
You need deep leadership development.
Leadership training coursesYou only need stronger presentation delivery.
Delivering Great Presentations courseYou need in-depth project management skills.
Project Management Skills courseYou need customer-facing service skills.
Customer service training coursesYou need specialist technical or software training.
Browse all corporate courses
If your staff span several generations who must pull together, this course is a strong fit.
Business challenges addressed
What problems does it solve?
These are the problems that appear when generational differences are ignored or handled through stereotypes.
Generational stereotypes
Labels like 'lazy' or 'out of touch' block trust and fair treatment at work.
Builds respect beyond age-based labelsClashing work styles
Preferences for chat, email or meetings collide and messages get missed.
Improves communication across generationsKnowledge walking out
Long-serving experts retire and their know-how leaves with them.
Develops two-way knowledge transferYoung talent leaving early
New staff feel unheard and move on before they add full value.
Strengthens retention across all agesManagers leading one way
One style suits some generations and alienates others in the same team.
Builds adaptable, inclusive leadershipIdeas stuck in one view
Teams of one age group miss angles that a mixed team would see at once.
Develops mixed-age problem-solving
Learning outcomes
What participants will be better able to do
After two days, participants can communicate, resolve conflict and share knowledge confidently with colleagues of every age.
Spot generational bias
Notice when age assumptions shape judgements about colleagues.
Adapt communication
Choose channel, tone and detail to suit each colleague's preference.
Defuse age-linked clashes
Calm tension and steer discussion to the actual work issue.
Run reverse mentoring
Pair junior and senior staff so skills and insight flow both ways.
Lead mixed-age teams
Tailor feedback and recognition to what each person values.
Transfer critical know-how
Capture expert knowledge before long-serving staff move on.
Combine diverse views
Use mixed-age idea sprints to reach better solutions.
Review policies for fairness
Check flexible work and appraisals for hidden age bias.
Build shared team norms
Agree working norms that respect every generation in the team.
Inside the curriculum
What the course covers
Twelve modules move from shared values and communication to conflict, mentoring, leadership, retention and fair policy, each with a practical tool.
- Module 1
Shared Ground
Map shared values across Baby Boomers, Gen X, Millennials and Gen Z in mixed groups.
- Module 2
Talking Across Ages
Match channel and style to each person using a communication preference grid.
- Module 3
Age-Linked Conflict
Unpack stereotypes behind clashes and practise de-escalation in role plays.
- Module 4
Inclusive Teams
Audit team habits for age bias and agree norms that work for every generation.
- Module 5
Two-Way Mentoring
Set up reverse mentoring pairs and a simple knowledge-swap plan.
- Module 6
Mixed-Age Innovation
Run idea sprints in age-diverse teams to combine experience and fresh views.
- Module 7
Leading Mixed Teams
Adapt feedback, recognition and direction to what each generation values.
- Module 8
Keeping All Ages
Review exit data and design growth paths that suit early, mid and late careers.
- Module 9
A Culture for All Ages
Link inclusion goals to team values and track them with clear measures.
- Module 10
Fair Policies
Review flexible work, benefits and appraisals for hidden age bias.
- Module 11
Learning Together
Plan cross-training and job shadowing that pass skills both ways.
- Module 12
Beyond Stereotypes
Test common myths about each generation against real team evidence.
How the learning happens
How participants learn
The course combines several learning methods for an engaging, practical and memorable experience. Participants learn by doing, sharing and applying skills to real workplace situations.
Real learning happens when people connect, practise and apply.
Learn · Share · Practise · Grow
Facilitator input
Short, focused inputs introduce the key concepts.
Guided discussion
Share ideas, exchange perspectives and learn from others.
Case studies
Analyse real-life workplace cases and examples.
Group exercises
Practise skills through role-plays and team activities.
Reflection
Journaling and feedback to lock in key takeaways.
Action planning
Create a personal plan to put learning into practice.
Where these skills show up
Where participants can apply these skills
These skills apply wherever ages meet at work, from team meetings and performance reviews to retirement handovers and new tool rollouts.
- Work smarter
- Collaborate better
- Solve real problems
- Create lasting impact
In team meetings
They invite every age group to speak and value each view.
During project kick-offs
They agree channels and update styles that suit everyone.
In performance reviews
They tailor feedback to what each person values most.
With new graduate hires
They pair them with senior mentors and learn from them too.
During retirement handovers
They capture expert know-how before it walks out the door.
In tense disagreements
They separate age stereotypes from the real work issue.
With digital tool rollouts
They use reverse mentoring to bring all staff along.
Across HR policy reviews
They check benefits and flexibility for hidden age bias.
Who should join
Who should attend
The course suits anyone working in or leading mixed-age teams, from senior managers and HR to team leaders and new graduates.
Executives and managers
Ways to lead and retain talent of every age.
Team leaders
Tools to unite mixed-age teams and defuse clashes.
Employees and project teams
Better working ties with colleagues of all ages.
Entrepreneurs
Ways to hire and lead a team that spans ages.
Educators and trainers
Methods to teach learners of many generations.
Recent graduates
Ways to work well with older, senior colleagues.
Group size
Agreed with you in your proposal
We keep numbers small enough for everyone to take part in discussion and hands-on practice. Discounts are available for more than 2 participants.
Entry point
Prerequisites and experience level
No prior training is needed. These notes describe who will gain most from the two days.
Open to all ages
No prior training is needed; the course welcomes every generation and job level.
Best in mixed groups
Teams that join with a range of ages gain the most from the shared exercises.
Bring real team examples
Live cases of age-linked friction or mentoring make the practice more useful.
Ready to question labels
Expect to test your own assumptions about other generations openly.
Sample agenda
Inside the two days
Two days move from understanding generations at work to building strong mixed-age teamwork.
- 2 daysOn-site, virtual or at a venue
- 9 a.m. – 5 p.m.Each day
- InteractiveDiscussions, exercises and group activities
- PracticalReal workplace scenarios and cases
- Action-focusedLeave with a personal action plan
Understanding generations at work
| Time | Session |
|---|---|
| 09:00 – 09:30 | Welcome and course overviewIntroductions, objectives and expectations |
| 09:30 – 10:45 | The changing workplaceFour generations at work and what is shifting |
| 11:00 – 12:30 | Shared groundShared values mapping in mixed groups |
| 12:30 – 13:30 | Lunch break |
| 13:30 – 15:00 | Talking across ages and fair policiesCommunication preference grid practice |
| 15:15 – 16:45 | Learning togetherStereotype unpacking and de-escalation play |
| 16:45 – 17:00 | Reflection and Day One wrap-upKey takeaways and Q&A |
Building mixed-age teamwork
| Time | Session |
|---|---|
| 09:00 – 10:30 | Two-way mentoring and leading mixed teamsTeam habit audit and age-inclusive norms |
| 10:45 – 12:00 | Inclusive teamsReverse mentoring pairs and swap plans |
| 12:00 – 13:00 | Lunch break |
| 13:00 – 14:30 | Age-linked conflictAge-diverse idea sprint on a live problem |
| 14:45 – 16:15 | Mixed-age innovation and keeping all agesAdapting feedback and recognition by value |
| 16:15 – 16:45 | Action planning and commitmentsPersonal action plans and next steps |
| 16:45 – 17:00 | Course wrap-upKey takeaways and Q&A |
This agenda is illustrative and can be adjusted to suit your team’s objectives, industry and preferred duration.
Delivery options
Format, customisation and facilitator matching
Choose how the course is delivered and tailor it to your needs. We match an experienced facilitator to your team, industry and learning objectives. Want a programme designed entirely around your team? Explore our customized training.
Delivery formats
- On-siteAt your premises
- VirtualLive and interactive online
- Arranged venueWe arrange a suitable venue
Customisation options
- Examples and cases from your industry
- Focus on your team’s priority skills and gaps
- Your tools, systems and terminology
- Activities built around real challenges
- Adjustable duration and modules
We start by understanding your goals, context and challenges.
Customisation never dilutes the core skills. We adapt the examples, tools and emphasis, not the quality or depth of learning.
Our 5-step facilitator matching
1
Understand your audienceWe learn about your team, goals and challenges.2
Match the facilitatorA subject expert whose style suits your team.3
Align to your industryExamples and cases that fit your sector.4
Confirm the outcomesWe agree the focus and what success looks like.5
Finalise logisticsDates, format and venue, arranged with you.
Need a programme built around your team?
Explore customized corporate training in Thailand, designed around your people, goals and workplace.
Learning resources
What participants receive
Practical resources that support learning during and after the course, and help your people put new skills to work.
Course workbook
Content, summaries and activities for every module.
Templates and worksheets
Ready-to-use tools to apply learning at work.
Action plan template
Turn learning into clear next steps.
Job aids and quick guides
Key models, checklists and frameworks for daily use.
Digital resources
Additional reading and materials, where applicable.
Certificate of completion
From Knowles Training Institute, where applicable.
Pricing and investment
Fees and training options
Choose the option that best fits your team. Every option includes expert facilitation, quality materials and a learning experience tailored to you.
- Lunch talk60-minute session
USD 679.97
per session
A focused, high-impact session for lunch-and-learn events.
- Half dayHalf-day course
USD 289.97
per participant
Interactive, practical training for busy teams.
- 1 day9 a.m. to 5 p.m.
USD 439.97
per participant
A comprehensive learning experience with practical application.
- Full course2 days9 a.m. to 5 p.m. each day
USD 589.97
per participant
In-depth training for deeper skill development and lasting impact.
Discounts are available for more than 2 participants.
Agreed with you in your proposal.
All prices are in US dollars (USD).
Participant feedback
What participants say
Real feedback from participants’ post-course forms, shown word for word.
“The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.”
“Yes, the strategic frameworks shared are highly practical and worth learning for career growth.”
“Yes, it serves as an excellent starting point for teams managing cross-cultural integration.”
“Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations”
Why Knowles
Why organisations choose us
Practical, tailored training that helps organisations build stronger people, teams and workplaces.
Practical workplace application
Tools and techniques people can use on the job straight away.
Training since 2010
More than 1,500 courses and lunch talks, delivered to over 500 organisations.
Private corporate format
Tailored to your team, industry and business goals.
Adaptable to different teams
Pitched for every level, from new hires to senior leaders.
Clear action plans
Every participant turns learning into practical next steps at work.
Nationwide Thailand delivery
At your office or a suitable venue, in Bangkok and across Thailand.
Common questions
Frequently asked questions
Quick answers to common questions about our Multigenerational Working course.
01Can the course be customised for our organisation?
Yes. We can use examples and cases from your industry, focus on your team’s priority skills and gaps, include your tools, systems and terminology, build activities around your real challenges, and adjust the duration and modules.
02Is this a public course or private training?
It is private corporate training, delivered only for your organisation, so the content and examples can focus on your team.
03Do participants receive a certificate?
Yes. A certificate of completion from Knowles Training Institute is issued where applicable.
04How many people can join a session?
Group size is agreed with you as part of the proposal. We keep numbers small enough for everyone to take part in discussion and hands-on practice.
05Can the course be delivered virtually?
Yes. You can choose live, interactive virtual training, on-site training at your premises, or training at an arranged venue.
06Do you deliver training outside Bangkok?
Yes. The course is also available in cities across Thailand, including Chiang Mai, Nonthaburi, Hat Yai, Nakhon Ratchasima, Khon Kaen, Pattaya, Phuket City, Udon Thani and Surat Thani.
07What are the available duration options?
The full course runs over 2 days, from 9 a.m. to 5 p.m. It is also available as a 1-day course, a half-day course or a 60-minute lunch talk.
08Are there any prerequisites for this course?
No. There are no technical prerequisites and no specialised tools are needed. Participants should be willing to discuss workplace situations and join practical activities.
09Is the course suitable for all industries?
Yes. The skills apply across functions and industries, and we tailor the examples and cases to your sector.
10Can you provide a short lunch talk version?
Yes. A 60-minute Multigenerational Working lunch talk is available for USD 679.97 per session.
11How much does the course cost?
Half day USD 289.97, 1 day USD 439.97 and 2 days USD 589.97 per participant. The 60-minute lunch talk is USD 679.97 per session. All prices are in US dollars.
12Are there group discounts available?
Yes. Discounts are available for more than 2 participants. Request a quote for your team.
13How far in advance should we book?
Contact us as early as you can with your preferred dates, and we will confirm availability and the next steps.
14Can you include our company’s tools and terminology?
Yes. We can build in your tools, systems and terminology, along with examples from your workplace, so the content reflects how your organisation works.
15Will participants receive course materials?
Yes. Participants receive a course workbook, practical templates and worksheets, an action plan template, job aids and quick reference guides, plus digital resources where applicable.
16Can you help us with post-training support?
Participants keep their workbook, templates and action plan to use after the course. Tell us what further support you would like, such as a follow-up session, and we can discuss including it in your proposal.
17Do you provide a sample agenda?
Yes. See the illustrative two-day agenda on this page. It can be adjusted to your objectives, industry and preferred duration.
18Can we request a specific training date?
Yes. Share your preferred dates in your enquiry and we will confirm availability with you.
19What happens after we send an enquiry?
We aim to get back to you in less than one working day. We then clarify your needs, recommend the right format and send a proposal for you to review.
20Who can we contact for more information?
Use the enquiry form on this page or email [email protected], and our training consultants will get back to you.
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Training across Thailand
On-site, online or at an arranged venue – nationwide
We deliver training across Bangkok and all major regions in Thailand. Whether you need on-site training at your premises, a virtual program, or an arranged venue, we make it simple to roll out learning for your teams nationwide.
On-site
at your premisesWe come to you, anywhere in Thailand.
Online
virtual trainingInteractive and engaging live sessions.
Arranged venue
nationwideWe can arrange a suitable venue for you.
Multi-site
rolloutConsistent training across multiple locations.
- Northern Region Chiang Mai, Chiang Rai, Lampang and more
- Northeastern Region Khon Kaen, Udon Thani, Nakhon Ratchasima and more
- Central Region Bangkok, Ayutthaya, Pathum Thani and more
- Eastern Region Chon Buri, Rayong, Pattaya and more
- Southern Region Phuket, Surat Thani, Hat Yai and more
How it works
From enquiry to delivery
A simple, supportive process, from your first enquiry to a successful training day.
1. Enquiry
Tell us about your team and training needs.
2. Consultation
We discuss your objectives, audience and preferred approach.
3. Proposal
Receive a tailored proposal with format, duration and fees.
4. Scheduling
Confirm the dates, format and logistics that work for you.
5. Delivery
Your team takes part in an engaging, practical course.
We aim to reply in less than one working day. Start your enquiry
Ready when you are
Build a future-ready workforce for a stronger Thailand
Equip your people with the skills, mindset and practical tools to thrive in a changing world. Partner with Knowles Training Institute to build a more capable, innovative and resilient organisation.
- Tailored for your organisationReal workplace impact
- Flexible delivery across ThailandOn-site, virtual or at a venue
- A more capable workforcePractical, future-ready skills
Talk to us
Get in touch about this course
Have a question or want a tailored proposal for your organisation? Fill in the form and our team will get back to you shortly.
Other ways to reach us
We aim to reply in less than one working day.
Share your ideas in any format. We’ll help shape the rest.
Discuss your needs and explore options with no obligation.
Our training consultants will discuss your needs and recommend the right format for your team.
What happens next
- 1
We reply quicklyIn less than one working day.
- 2
We discuss your goalsYour team, objectives and preferred format.
- 3
You receive a proposalA tailored plan with format, duration and fees.
A more capable tomorrow,
a stronger Thailand
Partner with Knowles Training Institute to build people, strengthen organisations and create a brighter Thailand.