KnowlesTraining InstituteThailand
Empathy at Work Training Course in Thailand
Turn understanding into considerate action. Practise listening, exploring perspectives and responding to colleagues and customers with empathy in Thai workplaces.
- Best forAll levels and teams
- DurationHalf day to 2 days
- LevelFoundation to intermediate
- DeliveryOn-site, virtual or venue
- CustomisableYes, to your goals
- FormatPrivate corporate
- Practical empathyRespond to people and their needs
- Practical ApplicationTools you can use immediately
- Private Corporate DeliveryExclusively for your organisation
- Thailand CoverageBangkok and nationwide delivery
- Action-Oriented LearningLeave with a personal action plan
Need a fast shortlist?
See how the two days run and what each format costs.
Course snapshot
Course at a glance
The key facts HR, L&D teams and business leaders need before shortlisting this course.
- 12practical modules
- 2 days9 a.m. to 5 p.m.
- USD 289.97fees from, per participant
- 1,500+courses and lunch talks since 2010
Course name
Empathy at Work
Primary capability
Understanding others and acting with care
Best for
Executives, team leaders, entrepreneurs, educators and recent graduates
Level
Foundation to intermediate
Delivery modes
On-site, virtual or at an arranged venue in Thailand
Typical duration
2 full days, 9 a.m. to 5 p.m. Also 60 minutes, half day or 1 day
Group type
Private corporate groups, only for your organisation
Customisation
Tailored to your industry, team and objectives
Certificate
Certificate of completion, where applicable
Course outline
A detailed course outline is available on request
Request itSample agenda
See how the two days run, session by session
View the agendaAbout this course
What is Empathy at Work training?
Empathy means checking how others experience a situation before deciding how to respond. This course helps teams listen, recognise different needs and combine respectful conversations with practical support in everyday work.
Through shared tasks, customer cases and role-play, participants practise handling disagreement, welcoming different voices and discussing pressure. They also plan feedback and simple measures to review whether empathy habits are making a difference.
People with the right skills create brighter organisations and a stronger Thailand.
Key capabilities you’ll develop
- Active ListeningCheck meaning before offering an answer
- Perspective-TakingConsider experiences beyond your own
- Caring DialogueAcknowledge feelings without judgement
- Conflict ResolutionFind needs beneath opposing positions
- Inclusive TeamworkInvite contributions and share attention
- Supportive LeadingCombine concern with practical follow-up
- Customer EmpathyRespond to the person behind the enquiry
- Impact ReviewTrack feedback and refine empathy habits
Should your team attend?
Is this the right course for your team?
Consider how your organisation responds when colleagues or customers describe a difficulty. Look for chances to explore the experience and agree useful support.
A strong fit if…
Your staff feel concerns are heard but rarely understood.
Your teams need to disagree without dismissing one another.
You want quieter colleagues to contribute more confidently.
Your managers need better ways to discuss workload pressures.
Your customer responses overlook the person behind the problem.
Consider another course if…
You need deep leadership development.
Leadership training coursesYou only need stronger presentation delivery.
Delivering Great Presentations courseYou need in-depth project management skills.
Project Management Skills courseYou need customer-facing service skills.
Customer service training coursesYou need specialist technical or software training.
Browse all corporate courses
Choose this course to turn empathy into clearer dialogue, useful support and inclusion.
Business challenges addressed
What problems does it solve?
Dismissed concerns, personal disputes and impersonal replies can leave real needs unresolved and weaken trust.
Concerns dismissed
Staff stop sharing early warnings when their experiences are brushed aside.
Builds attentive, respectful responsesDisagreements turn personal
Defensive exchanges replace discussion of needs and delay shared work.
Strengthens perspective-led resolutionUnequal participation
Useful insights are missed when the same people dominate every discussion.
Develops inclusive conversation habitsUnnoticed team pressure
Workload concerns stay hidden until colleagues struggle to meet commitments.
Builds supportive workload conversationsImpersonal customer replies
Standard answers miss the customer's concern and prompt repeat contact.
Improves needs-focused customer careIdeas miss real needs
Teams invest effort in solutions that do not address people's actual problems.
Strengthens empathy-led problem-solving
Learning outcomes
What participants will be better able to do
Participants practise listening, considering perspectives and choosing actions that improve support, collaboration and customer care.
Build Better Relationships
Listen carefully and acknowledge experiences before responding.
Resolve Disagreements
Explore each person's needs and agree a workable next step.
Include Different Voices
Invite perspectives that team discussions might otherwise miss.
Support Team Morale
Recognise colleagues' concerns and agree useful support.
Strengthen Collaboration
Use shared tasks and reflection to build trust and respect.
Communicate with Care
Combine clear language with responses that validate feelings.
Lead with Compassion
Ask about team needs and act on concerns with clear follow-up.
Respond to Work Pressure
Discuss workload and support before pressures go unaddressed.
Understand Customer Needs
Clarify concerns and shape responses around the customer's situation.
Inside the curriculum
What the course covers
Twelve modules connect reflective listening and inclusion with leadership, workload support, customer empathy and feedback-based improvement.
- Module 1
Reflective Listening
Practise paraphrasing, summaries and meaning checks in paired conversations.
- Module 2
Conflict with Care
Use perspective-taking and calm responses in disagreement role-play.
- Module 3
Inclusive Teams
Map participation barriers and rehearse ways to welcome different voices.
- Module 4
Trust Through Teamwork
Complete shared tasks and trust exercises, then review how colleagues felt.
- Module 5
Empathy in Practice
Discuss experiences and role-play responses that acknowledge others' needs.
- Module 6
Supportive Messages
Practise attentive body language, validating replies and listening in groups.
- Module 7
Compassionate Leaders
Rehearse team check-ins and leadership responses that combine care with action.
- Module 8
Workload and Wellbeing
Use mindful pauses, workload checks and discussions of support needs.
- Module 9
Customer Perspectives
Role-play customer concerns using open questions and empathetic responses.
- Module 10
Ideas Through Empathy
Map user needs and brainstorm solutions from different perspectives.
- Module 11
Feedback into Action
Design feedback questions and review suggestions to improve empathy practices.
- Module 12
Measuring Progress
Choose indicators, review sample trends and refine empathy initiatives.
How the learning happens
How participants learn
The course combines several learning methods for an engaging, practical and memorable experience. Participants learn by doing, sharing and applying skills to real workplace situations.
Real learning happens when people connect, practise and apply.
Learn · Share · Practise · Grow
Facilitator input
Short, focused inputs introduce the key concepts.
Guided discussion
Share ideas, exchange perspectives and learn from others.
Case studies
Analyse real-life workplace cases and examples.
Group exercises
Practise skills through role-plays and team activities.
Reflection
Journaling and feedback to lock in key takeaways.
Action planning
Create a personal plan to put learning into practice.
Where these skills show up
Where participants can apply these skills
Apply empathy when colleagues disagree, customers need help or teams design solutions that must reflect different experiences and constraints.
- Work smarter
- Collaborate better
- Solve real problems
- Create lasting impact
In team meetings
Invite overlooked views and acknowledge concerns before deciding.
During disagreements
Ask about needs rather than assuming another person's motives.
With direct reports
Discuss pressures and agree support with clear follow-up.
During customer enquiries
Check how the issue affects the customer before proposing action.
Across project teams
Explore colleagues' constraints before negotiating commitments.
In design discussions
Use people's experiences to question assumptions about a solution.
During feedback reviews
Listen without dismissal and agree changes based on what you hear.
With new colleagues
Ask what helps them participate and feel welcome in the team.
Who should join
Who should attend
For leaders, colleagues and customer-facing professionals who need to understand others and translate that understanding into respectful, practical action.
Executives and managers
Turn staff concerns into considerate action.
Team leaders
Build trust through inclusive, supportive dialogue.
Employees and project teams
Understand constraints and solve problems together.
Entrepreneurs
Hear customer needs and support a growing team.
Educators and trainers
Recognise learner needs and respond with care.
Recent graduates
Build respectful habits for working with colleagues.
Group size
Agreed with you in your proposal
We keep numbers small enough for everyone to take part in discussion and hands-on practice. Discounts are available for more than 2 participants.
Entry point
Prerequisites and experience level
No previous empathy training is needed; bring curiosity about others and a willingness to practise supportive responses.
Beginners welcome
Start with listening, perspective-taking and everyday supportive responses.
No prior study
Empathy techniques are introduced through paired tasks and workplace cases.
Any career stage
New starters and experienced leaders can practise understanding others.
Bring a team example
Choose a non-confidential interaction involving needs, tension or support.
Sample agenda
Inside the two days
Two days move from listening and inclusion to compassionate leadership, customer care and reviewing empathy initiatives.
- 2 daysOn-site, virtual or at a venue
- 9 a.m. – 5 p.m.Each day
- InteractiveDiscussions, exercises and group activities
- PracticalReal workplace scenarios and cases
- Action-focusedLeave with a personal action plan
Listening, inclusion and trust
| Time | Session |
|---|---|
| 09:00 – 09:30 | Welcome and course overviewIntroductions, objectives and expectations |
| 09:30 – 10:45 | The changing workplaceWorkplace needs and barriers to empathy |
| 11:00 – 12:30 | Reflective listeningListening drills and conflict role-play |
| 12:30 – 13:30 | Lunch break |
| 13:30 – 15:00 | Conflict with careInclusion mapping and team trust tasks |
| 15:15 – 16:45 | Feedback into actionEmpathy scenarios and supportive messages |
| 16:45 – 17:00 | Reflection and Day One wrap-upKey takeaways and Q&A |
Empathy in action and review
| Time | Session |
|---|---|
| 09:00 – 10:30 | Empathy in practiceLeader check-ins and workload discussions |
| 10:45 – 12:00 | Trust through teamworkCustomer cases and needs-led brainstorming |
| 12:00 – 13:00 | Lunch break |
| 13:00 – 14:30 | Inclusive teamsFeedback questions and review practice |
| 14:45 – 16:15 | Supportive messagesIndicator selection and an action plan |
| 16:15 – 16:45 | Action planning and commitmentsPersonal action plans and next steps |
| 16:45 – 17:00 | Course wrap-upKey takeaways and Q&A |
This agenda is illustrative and can be adjusted to suit your team’s objectives, industry and preferred duration.
Delivery options
Format, customisation and facilitator matching
Choose how the course is delivered and tailor it to your needs. We match an experienced facilitator to your team, industry and learning objectives. Want a programme designed entirely around your team? Explore our customized training.
Delivery formats
- On-siteAt your premises
- VirtualLive and interactive online
- Arranged venueWe arrange a suitable venue
Customisation options
- Examples and cases from your industry
- Focus on your team’s priority skills and gaps
- Your tools, systems and terminology
- Activities built around real challenges
- Adjustable duration and modules
We start by understanding your goals, context and challenges.
Customisation never dilutes the core skills. We adapt the examples, tools and emphasis, not the quality or depth of learning.
Our 5-step facilitator matching
1
Understand your audienceWe learn about your team, goals and challenges.2
Match the facilitatorA subject expert whose style suits your team.3
Align to your industryExamples and cases that fit your sector.4
Confirm the outcomesWe agree the focus and what success looks like.5
Finalise logisticsDates, format and venue, arranged with you.
Need a programme built around your team?
Explore customized corporate training in Thailand, designed around your people, goals and workplace.
Learning resources
What participants receive
Practical resources that support learning during and after the course, and help your people put new skills to work.
Course workbook
Content, summaries and activities for every module.
Templates and worksheets
Ready-to-use tools to apply learning at work.
Action plan template
Turn learning into clear next steps.
Job aids and quick guides
Key models, checklists and frameworks for daily use.
Digital resources
Additional reading and materials, where applicable.
Certificate of completion
From Knowles Training Institute, where applicable.
Pricing and investment
Fees and training options
Choose the option that best fits your team. Every option includes expert facilitation, quality materials and a learning experience tailored to you.
- Lunch talk60-minute session
USD 679.97
per session
A focused, high-impact session for lunch-and-learn events.
- Half dayHalf-day course
USD 289.97
per participant
Interactive, practical training for busy teams.
- 1 day9 a.m. to 5 p.m.
USD 439.97
per participant
A comprehensive learning experience with practical application.
- Full course2 days9 a.m. to 5 p.m. each day
USD 589.97
per participant
In-depth training for deeper skill development and lasting impact.
Discounts are available for more than 2 participants.
Agreed with you in your proposal.
All prices are in US dollars (USD).
Participant feedback
What participants say
Real feedback from participants’ post-course forms, shown word for word.
“The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.”
“Yes, the strategic frameworks shared are highly practical and worth learning for career growth.”
“Yes, it serves as an excellent starting point for teams managing cross-cultural integration.”
“Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations”
Why Knowles
Why organisations choose us
Practical, tailored training that helps organisations build stronger people, teams and workplaces.
Practical workplace application
Tools and techniques people can use on the job straight away.
Training since 2010
More than 1,500 courses and lunch talks, delivered to over 500 organisations.
Private corporate format
Tailored to your team, industry and business goals.
Adaptable to different teams
Pitched for every level, from new hires to senior leaders.
Clear action plans
Every participant turns learning into practical next steps at work.
Nationwide Thailand delivery
At your office or a suitable venue, in Bangkok and across Thailand.
Common questions
Frequently asked questions
Quick answers to common questions about our Empathy at Work course.
01Can the course be customised for our organisation?
Yes. We can use examples and cases from your industry, focus on your team’s priority skills and gaps, include your tools, systems and terminology, build activities around your real challenges, and adjust the duration and modules.
02Is this a public course or private training?
It is private corporate training, delivered only for your organisation, so the content and examples can focus on your team.
03Do participants receive a certificate?
Yes. A certificate of completion from Knowles Training Institute is issued where applicable.
04How many people can join a session?
Group size is agreed with you as part of the proposal. We keep numbers small enough for everyone to take part in discussion and hands-on practice.
05Can the course be delivered virtually?
Yes. You can choose live, interactive virtual training, on-site training at your premises, or training at an arranged venue.
06Do you deliver training outside Bangkok?
Yes. The course is also available in cities across Thailand, including Chiang Mai, Nonthaburi, Hat Yai, Nakhon Ratchasima, Khon Kaen, Pattaya, Phuket City, Udon Thani and Surat Thani.
07What are the available duration options?
The full course runs over 2 days, from 9 a.m. to 5 p.m. It is also available as a 1-day course, a half-day course or a 60-minute lunch talk.
08Are there any prerequisites for this course?
No. There are no technical prerequisites and no specialised tools are needed. Participants should be willing to discuss workplace situations and join practical activities.
09Is the course suitable for all industries?
Yes. The skills apply across functions and industries, and we tailor the examples and cases to your sector.
10Can you provide a short lunch talk version?
Yes. A 60-minute Empathy at Work lunch talk is available for USD 679.97 per session.
11How much does the course cost?
Half day USD 289.97, 1 day USD 439.97 and 2 days USD 589.97 per participant. The 60-minute lunch talk is USD 679.97 per session. All prices are in US dollars.
12Are there group discounts available?
Yes. Discounts are available for more than 2 participants. Request a quote for your team.
13How far in advance should we book?
Contact us as early as you can with your preferred dates, and we will confirm availability and the next steps.
14Can you include our company’s tools and terminology?
Yes. We can build in your tools, systems and terminology, along with examples from your workplace, so the content reflects how your organisation works.
15Will participants receive course materials?
Yes. Participants receive a course workbook, practical templates and worksheets, an action plan template, job aids and quick reference guides, plus digital resources where applicable.
16Can you help us with post-training support?
Participants keep their workbook, templates and action plan to use after the course. Tell us what further support you would like, such as a follow-up session, and we can discuss including it in your proposal.
17Do you provide a sample agenda?
Yes. See the illustrative two-day agenda on this page. It can be adjusted to your objectives, industry and preferred duration.
18Can we request a specific training date?
Yes. Share your preferred dates in your enquiry and we will confirm availability with you.
19What happens after we send an enquiry?
We aim to get back to you in less than one working day. We then clarify your needs, recommend the right format and send a proposal for you to review.
20Who can we contact for more information?
Use the enquiry form on this page or email [email protected], and our training consultants will get back to you.
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Training across Thailand
On-site, online or at an arranged venue – nationwide
We deliver training across Bangkok and all major regions in Thailand. Whether you need on-site training at your premises, a virtual program, or an arranged venue, we make it simple to roll out learning for your teams nationwide.
On-site
at your premisesWe come to you, anywhere in Thailand.
Online
virtual trainingInteractive and engaging live sessions.
Arranged venue
nationwideWe can arrange a suitable venue for you.
Multi-site
rolloutConsistent training across multiple locations.
- Northern Region Chiang Mai, Chiang Rai, Lampang and more
- Northeastern Region Khon Kaen, Udon Thani, Nakhon Ratchasima and more
- Central Region Bangkok, Ayutthaya, Pathum Thani and more
- Eastern Region Chon Buri, Rayong, Pattaya and more
- Southern Region Phuket, Surat Thani, Hat Yai and more
How it works
From enquiry to delivery
A simple, supportive process, from your first enquiry to a successful training day.
1. Enquiry
Tell us about your team and training needs.
2. Consultation
We discuss your objectives, audience and preferred approach.
3. Proposal
Receive a tailored proposal with format, duration and fees.
4. Scheduling
Confirm the dates, format and logistics that work for you.
5. Delivery
Your team takes part in an engaging, practical course.
We aim to reply in less than one working day. Start your enquiry
Ready when you are
Build a future-ready workforce for a stronger Thailand
Equip your people with the skills, mindset and practical tools to thrive in a changing world. Partner with Knowles Training Institute to build a more capable, innovative and resilient organisation.
- Tailored for your organisationReal workplace impact
- Flexible delivery across ThailandOn-site, virtual or at a venue
- A more capable workforcePractical, future-ready skills
Talk to us
Get in touch about this course
Have a question or want a tailored proposal for your organisation? Fill in the form and our team will get back to you shortly.
Other ways to reach us
We aim to reply in less than one working day.
Share your ideas in any format. We’ll help shape the rest.
Discuss your needs and explore options with no obligation.
Our training consultants will discuss your needs and recommend the right format for your team.
What happens next
- 1
We reply quicklyIn less than one working day.
- 2
We discuss your goalsYour team, objectives and preferred format.
- 3
You receive a proposalA tailored plan with format, duration and fees.
A more capable tomorrow,
a stronger Thailand
Partner with Knowles Training Institute to build people, strengthen organisations and create a brighter Thailand.