Small sessions. Bigger impact.
Being a Good Listener Lunch Talk in Thailand
Good listening helps people understand what others really mean, not just the words they use. This lunch talk explores practical ways to listen with attention and empathy.
Participants learn to recognise non-verbal cues, ask useful questions and respond thoughtfully to colleagues, clients and stakeholders.
Delivered privately for organisations in Thailand, this lunch talk runs from 30 to 120 minutes and can be adapted to your industry, team and workplace context.
- Duration30 to 120 minsFlexible timing
- DeliveryOnsite or virtual
- AudienceAll employee levels
- CustomisableTailored to your goals
- Group size1 to 25Participants per session
What is this lunch talk about?
Poor listening can cause missed details, repeated work and strained relationships. Active listening helps prevent misunderstandings and build trust.
Participants explore concentration, empathy and techniques such as paraphrasing, summarising and asking clarifying questions.
The talk also shows how attentive listening supports feedback, conflict resolution, leadership and stronger workplace relationships.
Why this matters at work
- Misunderstandings can disrupt workplace communication
- Poor listening can weaken client relationships
- Unresolved concerns can affect team morale
- Missed details can lead to costly mistakes
- Low engagement can reduce collaboration
Common business problems
- Employees interrupt before others finish speaking
- Important details are missed in conversations
- Colleagues feel their concerns are ignored
- Misunderstandings create repeated work
- Team discussions lack meaningful participation
Learning outcomes
- Demonstrate active listening techniques
- Recognise non-verbal communication cues
- Ask clear and relevant questions
- Respond with empathy and understanding
- Build trust through attentive listening
Listen Better, Connect More
Help your people understand others, avoid misunderstandings and build stronger working relationships.
10 Listening Steps
The 10 Listening Steps framework guides participants through attention, empathy, non-verbal cues and practical listening techniques.
- 01
Understand active listening
Recognise how listening improves workplace communication.
- 02
Apply listening principles
Use empathy, reflection and attentive responses.
- 03
Develop empathy
Understand others' feelings and perspectives.
- 04
Read non-verbal cues
Notice body language, expressions and tone.
- 05
Improve concentration
Stay present and minimise conversation distractions.
- 06
Practise listening techniques
Paraphrase, summarise and ask clear questions.
- 07
Build trust through listening
Show genuine interest and respect for others.
- 08
Listen through disagreements
Understand different views without judgement.
- 09
Strengthen leadership listening
Encourage engagement through attentive conversations.
- 10
Create a listening action plan
Apply better listening habits in daily interactions.
Participant takeaway
Participants gain practical ways to listen attentively, clarify meaning and respond with greater understanding.
Flexible agenda. Practical learning.
Each lunch talk combines key insights, real examples and interactive discussion. The format can be scaled to suit your available time, from a short 30-minute session to a more in-depth 2-hour workshop.
Opening
Set the context and outline key takeaways.
Core concepts
The 10 Steps to Better Listening framework.
Practical strategies
Tools and tips participants can use right away.
Interaction
Short activities, reflection and Q&A.
Key takeaways
Action points and a simple plan to apply.
Duration: 30 to 120 minutes
The session length is flexible and tailored to your organisation’s objectives, audience and time available.
- 30 minQuick and impactful insights
- 45 minFocused learning and key strategies
- 60 minStandard session with interaction
- 90 minDeeper discussion and practice
- 120 minExtended session or short workshop format
Flexible learning for real workplace impact
A practical and engaging lunch talk, tailored to your team and your time.
Who should attend?
Ideal for professionals across all roles
This talk benefits employees, people leaders, client-facing teams and cross-functional groups seeking clearer communication and stronger relationships.
All employees
All employees learn to understand colleagues and avoid communication gaps.
People leaders
People leaders strengthen trust and engagement through attentive conversations.
Client-facing teams
Client-facing teams learn to understand needs and respond with care.
Cross-functional teams
Cross-functional teams improve understanding and reduce communication gaps.
Organisations of all sizes
Organisations build stronger relationships through more attentive communication.
Workplace application
Turn networking into real workplace impact
Apply what you learn immediately in your day-to-day work.
Team discussions
Listen fully before responding to colleagues.
Client conversations
Clarify needs before offering solutions.
Feedback sessions
Understand concerns without becoming defensive.
Problem-solving
Ask questions to uncover key details.
Conflict resolution
Hear different perspectives before responding.
One-to-one meetings
Show attention through words and body language.
Delivery options
Choose the delivery format that works for you
We offer flexible delivery options to suit your team, wherever you are in Thailand.
Onsite
At your office in Thailand, in a meeting room, auditorium or cafeteria. Ideal for face-to-face practice.
Virtual
Live and interactive online, a good fit for distributed or remote teams.
Arranged venue
At a venue of your choice in Thailand, subject to confirmation.
Customisable for you
Tailored to your goals
We can adapt this lunch talk to match your industry, team and learning objectives.
Industry relevance
Examples reflect your industry's conversations, client needs and workplace relationships.
Focus areas
Emphasise the topics that matter most to your team and organisation.
Activities and case studies
Short exercises and scenarios that reflect your real workplace challenges.
Session length
Choose from 30 to 120 minutes to fit your team’s schedule.
Specific outcomes
Objectives can focus on empathy, concentration, questioning or conflict resolution.
Need a programme built around your team?
Explore customized corporate training in Thailand, designed around your people, goals and workplace.
Training across Thailand
On-site, online or at an arranged venue – nationwide
We deliver training across Bangkok and all major regions in Thailand. Whether you need on-site training at your premises, a virtual program, or an arranged venue, we make it simple to roll out learning for your teams nationwide.
On-site
at your premisesWe come to you, anywhere in Thailand.
Online
virtual trainingInteractive and engaging live sessions.
Arranged venue
nationwideWe can arrange a suitable venue for you.
Multi-site
rolloutConsistent training across multiple locations.
- Northern Region Chiang Mai, Chiang Rai, Lampang and more
- Northeastern Region Khon Kaen, Udon Thani, Nakhon Ratchasima and more
- Central Region Bangkok, Ayutthaya, Pathum Thani and more
- Eastern Region Chon Buri, Rayong, Pattaya and more
- Southern Region Phuket, Surat Thani, Hat Yai and more
Frequently asked questions
Your questions, answered
Find quick answers to common questions about this lunch talk.
01How long is a lunch talk?
Our lunch talks run from 30 to 120 minutes, with flexible timing to suit your schedule and objectives.
02Can it be delivered virtually?
Yes. We deliver this lunch talk onsite at your office, live online, or at an arranged venue in Thailand.
03Is it suitable for all employee levels?
Yes. The talk suits employees at all levels who want to understand others better and communicate with greater attention and empathy.
04What is the ideal group size?
Each session is designed for groups of 1 to 25 participants.
05Can you customise the content for our industry?
Yes. Examples can reflect your industry's client interactions, team discussions and common communication challenges.
06How interactive are the sessions?
Each session combines short inputs with activities, reflection and Q&A, so participants can practise what they learn.
07What will participants learn?
Yes. Participants explore active listening, empathy, non-verbal cues, questioning, paraphrasing and constructive responses.
08Will participants receive any materials?
Yes. Participants can receive materials covering listening principles, practical techniques and the 10-step framework.
09Can the session be held at our office?
Yes. Lunch talks work well in a meeting room, an auditorium or even an employee cafeteria.
10Who provides lunch?
Lunch is usually arranged by your organisation as an incentive for attendees. If that isn’t practical, participants can bring their own lunch.
11Can we request a preferred date?
Yes. Share your preferred date and time when you enquire and our team will confirm the details with you.
12Can this be part of a larger learning programme?
Yes. It works well as a standalone session or as part of a broader programme alongside related topics such as communication skills or emotional intelligence.
13Can we run multiple topics as a series?
Yes. With over 100 lunch talk topics in Thailand, you can build a series that suits your team’s goals.
14How do we choose the right topic?
Browse our lunch talk topics, or tell us about your team and goals and we’ll recommend the most relevant sessions.
15Is listening just staying quiet?
No. Active listening involves attention, empathy, clarification and thoughtful responses.
16Does this cover body language?
Yes. Participants learn to notice facial expressions, gestures and tone during conversations.
17Can this improve client service?
Yes. Listening carefully helps teams understand client needs, clarify concerns and respond appropriately.
18Can different departments attend the same session?
Yes. Different departments can attend together to strengthen understanding, trust and communication across teams.
19Do you provide a proposal?
Yes. Once we understand your needs, we’ll send you a proposal for your session.
20How do we get started?
Click Request This Lunch Talk or send us an enquiry with your preferred date, group size and goals. We aim to reply in less than one working day.
Let’s get started
Build a More Attentive Workplace
A short session. A lasting impact. Empower your people with practical skills they can use immediately.
For organisations of every kind
- Multinational companies
- Local enterprises
- Government agencies
- Education institutions
- Non-profit organisations
Get in touch
Let’s talk about bringing this lunch talk to your team
Have questions or ready to book? Get in touch with our team and we’ll be happy to help you find the right learning solution.
- Fast response
We aim to reply in less than one working day.
- No obligation
Your enquiry is completely obligation-free.
- Tailored solutions
We match you with the right learning solution for your team.
Send us an enquiry
Tell us about your learning goals and we’ll get back to you soon.
We are here to help
Get in touch with our Thailand team. We’ll be happy to answer your questions and help you find the right lunch talk for your organisation.
- Email us[email protected]We aim to reply in less than one working day.
- Visit our websitethailand.knowlesti.comExplore our lunch talk topics, training solutions and more.
Whether you have a specific topic in mind or need recommendations, we’re here to help.